FEATURED MOTORHOMES

It’s is coming up to a week since we took possession of our Carado V337 from you and we just wanted to let you know how pleased we are and to pass on our thanks.

Our thanks start with Gemma who was our 1st point of contact which we made from 6000 miles away. Gemma answered a list of questions we had both swiftly and completely. Gemma also kept in touch with us when our return to the UK was delayed by a week. Once back in the UK we arranged our day to view two Carado V337’s. The vans were parked next to each other with the heating on which made the viewing so much easier for us. Being new to owning a motorhome we had many questions which Gemma answered fully. Our decision was made to purchase one of them and Gemma fulfilled the order and paperwork with us explaining clearly each stage. We would like to thank Gemma for her part of the purchase.

We would also like to thank whoever valeted the motorhomes which were superbly presented for our viewing.

We would also like to thank Laura for the admin side in relation to the payment for the vehicle. Everything was clearly explained, and both the trial and full payments were confirmed as received as they were completed.

Our thanks also go to the service team who ensured the habitation check and service were completed ready for our collection.

Lastly, we would like to thank Sam for the handover. Being new to motorhomes the video forwarded to us 2 days prior was a great help and very much appreciated. Sam’s patience during our 2-hour handover and familiarisation was both informative and complete.

I am sure that there are other team members who have made our purchase a positive experience so please pass on our thanks to them. The professionalism shown by all is a rare experience these days and it is good to know there are still some companies who are able to give such good service with such ease.

Thank you

Hello to the team at Heart of England Motorhomes, arrived back in Ross, no problems. Just wanted to say a big thankyou once again to Sam, Laura & Gemma, as I have dealt with you all on various items over the last two years. Carol and I have had a quick look around the motorhome and are so very pleased with our decision to get a T459 without the drop down bed. The service from the whole team was fabulous. Now we are just looking forward to our three months on the Continent. Until next time. Best regards Carol & Frank

We’ve just returned from our first 10 days away in our new-to-us Burstner, our first owned motorhome after several holidays in rented vehicles.   From the first “just browsing on the way past” visit, though purchase, vehicle handover and afterwards, the service we’ve received from Gemma, Jayne and Sam has been truly excellent.   Every question answered promptly and comprehensively; all certificates, service records, guarantees and manuals available; no complication or surprises, and all done with a genuine smile and no hard sell at all.

Dealing with Heart of England Motorhomes has been a wholly positive experience; customer care is second to none. They prepared our second hand Swift C205 beautifully and sorted a subsequent issue immediately a spare was available. I trust this business <3