This privacy policy sets out how HEART OF ENGLAND MOTORHOMES LTD uses
and protects any information that you give HEART OF ENGLAND MOTORHOMES
LTD when you use this website.

HEART OF ENGLAND MOTORHOMES LTD is committed to ensuring that your
privacy is protected. Should we ask you to provide certain information by which you
can be identified when using this website, then you can be assured that it will only be
used in accordance with this privacy statement.

HEART OF ENGLAND MOTORHOMES LTD may change this policy from time to
time by updating this page. You should check this page from time to time to ensure
that you are happy with any changes. This policy is effective from APRIL 2024

What we collect
We may collect the following information:
 name and title
 contact information including email address
 demographic information such as postcode, preferences and interests
What we do with the information we gather
We require this information to understand your needs and provide you with a better
service, and in particular for the following reasons:
 Internal record keeping.
 We may use the information to improve our products and services.
 We may periodically send promotional emails about new products, special
offers or other information which we think you may find interesting using the
email address which you have provided.


We are committed to ensuring that your information is secure. In order to prevent
unauthorised access or disclosure, we have put in place suitable physical, electronic
and managerial procedures to safeguard and secure the information we collect

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard
drive. Once you agree, the file is added and the cookie helps analyse web traffic or
lets you know when you visit a particular site. Cookies allow web applications to
respond to you as an individual. The web application can tailor its operations to your

needs, likes and dislikes by gathering and remembering information about your

We use traffic log cookies to identify which pages are being used. This helps us
analyse data about web page traffic and improve our website in order to tailor it to
customer needs. We only use this information for statistical analysis purposes and
then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor
which pages you find useful and which you do not. A cookie in no way gives us
access to your computer or any information about you, other than the data you
choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically
accept cookies, but you can usually modify your browser setting to decline cookies if
you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have
used these links to leave our site, you should note that we do not have any control
over that other website. Therefore, we cannot be responsible for the protection and
privacy of any information which you provide whilst visiting such sites and such sites
are not governed by this privacy statement. You should exercise caution and look at
the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the
following ways:
 whenever you are asked to fill in a form on the website, look for the box that
you can click to indicate that you do not want the information to be used by
anybody for direct marketing purposes
 if you have previously agreed to us using your personal information for direct
marketing purposes, you may change your mind at any time by writing to or
emailing us at [email protected] or telephoning 01327 342000.
We will not sell, distribute or lease your personal information to third parties unless
we are required by law to do so. We may use your personal information to send you
promotional information about ourselves and the promotions that we may offer.
You may request details of personal information which we hold about you under the
Data Protection Act 1998.
If you believe that any information we are holding on you is incorrect or incomplete,
please write to or email us as soon as possible, at the above address. We will
promptly correct any information found to be incorrect.

Your data protection rights

Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you
think is inaccurate. You also have the right to ask us to complete information you
think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in
certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the
processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing
of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the
personal data you gave us to another organisation, or to you, in certain
Your right to withdraw consent – When we use consent as our lawful basis you
have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request,
we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details
at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a
complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with
us, you can also complain to the ICO.
The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint